Pet Subscription Questions | Monthly Subscription Box | Gifts for Dogs and Cats - Pet Treater

Frequently Asked Questions

What is Pet Treater?

Pet Treater is a subscription program that treats your pet every month with quality items that won't break your wallet.
Our pets deserve the best that we can possibly afford. At Pet Treater, you can afford so much more because we carefully select products with the best pricing so we can make sure your box is full of the items your pet will love.

How does it work?

It's simple. Just Get Started by clicking Treat Your Cat or Treat Your Dog. Fill out the short form and checkout.
Once you submit payment, you will get to tell us about your pet for their profile. Then, just sit back and relax! We will take over from there and will make sure you pet receives quality goodies month after month!

NOTE: If this is your first month shipment, it will be a collection of pet approved favorites, so please note it may look a little different than established subscribers' shipments. After your Welcome Pack, your pet will start receiving the same monthly shipment as other subscribers. Read more in our "How do we ship and what to expect" section.

How we Ship and what to expect:

Your FIRST month will be our WELCOME PACK full of pet approved favorites! Welcome Packs ship right away, and then standard orders will follow. Standard orders generally ship around the 10th of each month.

*IMPORTANT* If you place an order between the 7th and 20th of the month, your re-billing date will be adjusted to fall on the 1st of the following month so that you receive your first monthly package on time.

Example:
You Sign up on 8/15 for a monthly subscription
Your Welcome Pack will ship around 8/17
You will be re-billed on 9/1 and your standard monthly package will be shipped around the 10th of the month.

What types of items will be in the order?

Package contents will vary month to month and can range from treats to grooming supplies to toys and accessories! We strive to include items that are practical but also FUN each month. Want to see some past packages? Search "Pet Treater unboxings" online to see REAL pets enjoying Pet Treater surprises! Also go to our Facebook Page or Instagram and give us a like/follow!

Do you include "Made in China Treats"?

Nope! We NEVER include treats from China. The majority of treats are made in the U.S.A or Canada.

What if I have multiple pets?

You can treat them all! You can purchase as many dog boxes, cat packs, or a combination of each that works for your pet family! Simply place an order for each product, and all subscriptions will link to your account, with each pet's profile.

Do you have a referral program?

Yes! Referrals will result in $5 for every person that signs up through your ShareURL (your personal link in "My Account" page) or using your email at checkout. In addition, you will receive $1 for every person those friends refer through their ShareURL or email.

Commissions are paid out every 30 days for the previous month. Example: Your November earnings will be paid out at the end of December.

Can I purchase a subscription as a gift?

Yes! You can send a Pet Treater package to your friends as a gift anytime! Simply sign up with your billing info and their shipping info.
*Please keep in mind monthly subscription orders will auto-bill month after month, but you can easily manage the subscription via the online account. Once a shipment is billed, it cannot be canceled.


Are you a business or corporation looking to gift to multiple employees? We can accommodate bulk ordering! For the best help please email miranda@pettreater.com with the subject "Pet Treater Bulk Order".

Need To Change Or Modify Your Address?

If you need to change or modify your address, you can do so via your online account clicking "My Subscriptions" and "Edit Address". HOWEVER, if you have already been billed please contact our Customer Support as soon as possible to make the change to your pending shipment. Once a package has shipped, we can not modify the address at that time.

Please note that if an incorrect address is provided to us and the product ships, we can not issue a full refund. Due to fees associated to a return shipment, a 75% refund refund can be issued.

How do I cancel my subscription?

In order to cancel your subscription, call 423-328-9228

What if my items arrive damaged?

We want to make sure you are satisfied with your purchase, however, many items are available only for that specific month. Email our Customer Support at support@pettreater.com, and we'll be happy to resolve the issue.

What do you do with my information?

We use only the information you provide and what we collect from your purchasing history to provide you with the most relevant products in the future.

Who is Jammin' Butter?

Jammin' Butter is the parent company of Pet Treater. They are the team behind building the boxes, shipping it out, and curating the best products for you and your pet.

I have an issue. How do I get help?

We have a fantastic Customer Support Team ready to tackle any issues you may have. The best way to reach our team is by emailing Support@pettreater.com. An agent will follow up with you as soon as possible and work to get any issue resolved! We also offer chat when an agent is available. When a CS rep is available, a box will pop up in the corner of any page on the website. Just click to start chatting! Customer Support is available Monday-Friday 8AM-5PM Eastern Standard Time.

Do you do any work with animal shelters?

We most certainly do! Pet Treater is a partner of Pet Finder Foundation and continues to donate to and support shelters all over the United States! Also, we have been working with our local shelters for a very long time to help with their various needs. In addition, know that for every Pet Treater shipment we send out, a toy, bag of treats, blanket etc is donated to a shelter in need. Want to suggest a particular shelter? We would LOVE to hear from you! Email Support@pettreater.com, and let's work together to get the help where it's needed!

Return/Refund Policy

REFUNDS: Due to the nature of the curated packages each month, We are not able to cancel or refund orders that have been billed or shipped.

RETURNS: Again, unfortunately, due to the nature of the curated packages, we do not allow returns of merchandise shipped and received. If an item arrives damaged, we will be more than happy to work with you on a resolution. Please contact our Customer Support at support@pettreater.com

Last update: February 13, 2018